Delivery Information

We have pride in our service we offer to our customers and aim to dispatch the same day if ordered by 4pm. In the unforeseen circumstance this is not possible we will advise you immediately. 

All orders for UK mainland delivery over the shopping basket value of  £30.00 excluding delivery will automatically qualify for free standard delivery by Royal Mail.

If you require next working day delivery service, £6.95 will be charged.

Delivery is by Royal Mail or DPD Express Courier. A signature will be required for next working day service orders.

Delivery Options

Standard Products

Delivery Type Standard Under (£30)
All below are Free on Orders Over £30.00
Next Day Saturday
Mainland UK (inc. Isle of Wight/ Channel Islands) £2.99 £6.95 £9.95
Highlands & Scottish Isles £2.99 £6.95 (Royal Mail) £9.95
Isle of Man & Isles of Scilly £2.99 £6.95 (Royal Mail) £9.95
Northern Ireland £2.99 £6.95 (Royal Mail) £9.95
   

Bulk / Heavy Products

Delivery Type Standard Under (£50)
Next Day Saturday
Mainland UK (inc. Isle of Wight) £2.99 (Free on Orders Over £50.00) £6.95 (per parcel) £20.00 (per parcel)
Highlands & Scottish Isles £20.00 (per parcel two day service)* n/a n/a
Isle of Man & Isles of Scilly £20.00 (per parcel two day service)* n/a n/a
Northern Ireland £12.00 (per parcel two day service)* £30.00 (per parcel) n/a
Channel Islands £20.00 (per parcel two day service)* £30.00 (per parcel) n/a

Personalised Products

Delivery Type Standard Under (£50) Next Day
Mainland UK (inc. Isle of Wight) £2.99 (Free on Orders Over £50.00) £6.95
Highlands & Scottish Isles £2.99 £6.95 (Royal Mail)
Isle of Man & Isles of Scilly £2.99 £6.95 (Royal Mail)
Northern Ireland £2.99 £6.95 (Royal Mail)
Channel Islands £2.99 £6.95
   

Delivery Terms & Conditions

Royal Mail Standard Delivery UK Main land - £2.99 per order

This service has a suggested time of two to four days by Royal Mail. If by any chance you have not received your order within this suggested time frame you must contact your local sorting office to see if it has been left there for collection.

(It's been known for delivery workers to not leave a 'While you were out' card)

This must be done prior to contacting us about a non-delivered item.

We aim to despatch all UK mainland orders the same day if ordered by 4pm. Your order should be with you within two to four working days after the day you placed your order providing the items you ordered are all in stock and ready for despatch.

For any reason you don't receive your order within tend days of the date of despatch we will not be held responsible for the lost of orders unless you have contacted us between ten to twenty one days after the original order despatch date. After ten days we can help with locating your lost order and maybe re-issue a  duplicate. Simply Photo Frames holds the right to not send out a duplicate order after the 21 day waiting period is up. In the event of sending out a duplicate order and the original order turns up you must refuse delivery of the original order otherwise you will encounter return postage costs. 

We hold no responsibility if the delivery details you entered are incorrect and you therefore may incur further charges for re-delivery. We do offer the ability to change the delivery address if different from your billing address within the checkout process.

Office Open hours

We are open Monday to Friday (9am to 5pm). This includes our warehouse operation hours as well. We are not open for bank holidays and weekends. Please note weekends are not classed as working days.

We won't accept any liability for deliveries not made within our suggested delivery times. (This includes any extra fees you may or may not incur for any deliveries delayed or missed). We can not guarantee delivery on any certain day unless you have selected our next working day courier service. Our standard delivery service for UK mainland only. Not all postal areas are covered in our standard delivery rate. This may affect Northern Ireland and remote off shore areas of the United Kingdom. If this is the case we will contact you prior to dispatch of your order with any extra postal expenses that you may incur to see if your like to go ahead with your order.

Next working day guaranteed delivery by FedEx / DPD Couriers, £6.95 per order

These orders require a signature upon arrival. Our couriers do not operate on Bank holidays or Saturdays therefore your order will be delivered the following next working day for all orders within UK mainland. (except some areas of the Scotland, Scottish Highlands & offshore, where possible we will however send your order via Royal Mail next day delivery.)

For courier service if you place the order on a Friday it will be with you on the following next working day which is a Monday.

To qualify for this service and to save confusion this order must be placed before 4pm the same day to receive this order the next working day. Personalised products that advertise this service must be made before 1pm to allow time for the personalisation to be made for the product.

Please note in extreme weather conditions or other factors out of Simply Photo Frame's control that it may not be possible to deliver your order for next working day and that PO BOX or BFPO addresses are not covered within FedEx or DPD delivery.

International delivery, £12.50 per order

We have an international (certain countries only apply) delivery service available to people living outside of UK, this is at a cost of £12.50 for orders up to 1kg over and above this weight we will contact you will any extra charges that are required. Personalised and all glassware is unfortunately not available for delivery outside the UK mainland. 

Delivery is via Royal Mail International signed for service. All orders can be tracked and a signature will be required on delivery.

Please advise to allow 10-14 working days, however delivery times are unable to be guaranteed. The cost for packages up to 1 KG is £12.50. Over 1 KG, there is an additional charge of £5 per half KG or part KG. Please note that International Royal Mail will only take a maximum of 2 KG, should your package weigh above this, a courier quote will need to be obtained.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.

Sales Tax (VAT) is not charged on deliveries outside the EU. UK VAT @ 20% is automatically deducted from the price.

Personalised products

Please note that all personalised products are unable to be returned and/or refunded as each one is customised to order. The wording and details given via the website are unable to be amended by Simply Photo Frames so please ensure all details are completed correctly. If you order via the phone then an e-mail confirmation of the wording or details will be required to ensure no errors occur. Our suppliers will centralise your wording for you. Please avoid using accents or special symbols as we unfortunately are unable to add these to the items. However if a personalised product is received that has an error made by Simply Christening then a replacement will be issued. 

Please be advised that although we have suggested dispatch times for personalised goods, an exact delivery date is unable to be guaranteed and items may take up to 10-14 working days for delivery, this may vary at peak times such as Christmas. Most of our engraved items can be selected on an express delivery option (cut off is 1pm for next working day delivery) however these products may still take up to 24-48 hours to dispatch on the standard method due the the express orders being prioritised. We do however, aim to dispatch all orders for personalised items as early as we can to avoid disappointment.

Please note:

Read the product descriptions carefully as some products we sell like personalised items or items despatched by our supplier, the larger Galileo Thermometers, larger or heavy items and all glassware is not available to customers outside the UK mainland.