Terms and Conditions

  • Who and where we are located:
    We are A1 Online Ltd - T/A Simply Photo Frames, Unit 1D Deer Park Farm, Knowle Lane, Southampton, Hampshire, SO50 7DZ Registered No 0C302853
  • Products
    Our aim it to try and give a clear understanding of what a product represents. Costs and delivery information is displayed clearly and at various times during your visit on our website. In the unforeseen circumstance you are not happy with the item you have received from us we offer a 30 day money back assurance. (This excludes personalised goods.)
    For more information please read further below.
  • Payment
    Payment for goods will be taken at the checkout in full. All despatch times are clearly visible at the shopping cart or on the product item's page.
  • Warranties and Liabilities
    We offer a no quibble returns policy provide that items are in their original unopened/sealed state. (excluding personalised goods.) Please also note any flying or moveable gadgets/toys can not be refunded where damage has occurred due to crash damage. Remote control gadgets/toys must be carefully returned to us in as new condition if there is a fault.
  • Data protection
    You agree to us using any personal data you provide to us in this agreement. Please note we DO NOT share any of your information to third party companies.
  • Notice to browsers
    All material contained is published on this website in good faith.

Quick Jump to

Delivery Information Returns and Exhcnages Faulty Items
Damaged Items Out of stock / Partial Shipments Personalised products
Recycling of Electrical Goods

Delivery information

Royal Mail 2nd Class is our Standard Delivery service, this has a suggested delivery time of two to four days by the Royal Mail delivery service. If for any reason you have not received your order within the suggested time frame you must contact your local sorting office to see if has been left there for collection due to know one being at the property at the time of delivery. This must be done prior to contact us regarding a non-delivered order.

If for whatever reason you do not obtain your order within the ten days of the date of dispatch we will not be held responsible for the loss of orders unless you have made contact with us between the ten to twenty one day waiting period is up. If a duplicate order is being dispatched due to a missing order and the original order eventually turns up you must refuse delivery so it will get sent back to us.

We take pride in our service to our customers and ensure your order is dealt with as much care as possible and quickly as possible. We aim to dispatch your order the same day if ordered by 4pm. We hold no responsibility if the delivery details you have entered are incorrect. If this is the case and needs to be amended you may incur further charges. If you would like your order to be delivered to a different address then there is the option to do so at the payment page to select a delivery address different from your billing address.

We have an international (certain countries only apply) delivery service available to people living outside of UK. This service costs £12.50 for orders up to 1kg. Any orders over the 1kg will incur further costs and will need to be weighed, quoted and agreed by us and you the customer before we dispatch any international orders over 1kg. We will try to make contact if this situation occurs. Glassware and personalised orders unfortunately not available for delivery outside of UK.

Our office open hours are Monday to Friday 9am - 5pm. We are not open on Bank Holiday. Orders will be processed and dispatched during these opening times. Please note: Weekends are not classed as working days.

We do not accept any liability for deliveries not made within our suggested delivery times. (This will also include any extra fees or charges you might or might not incur for any deliveries delayed or missed.) We can not guarantee delivery on any certain day unless you have paid for next working day courier service. Our standard delivery is for mainland UK only. Not all postal addresses in UK are covered by our Standard Delivery rate. In some cases this will affect Northern Ireland and remote off shore areas of the United Kingdom. If this is the case we will contact you prior to dispatch with any extra postal expenses that you may incur to see if you would still like to go ahead with your order.

Next Working Day Guaranteed delivery by DPD; this service will need a signature upon arrival. DPD does not operate on Bank Holidays or Saturdays and therefore your order will be delivered the following next working day for all orders within the mainland UK (some Scotland, Scottish Highlands and Offshore do not apply).

Orders must be placed by 4pm the same day to guarantee next working day delivery (Please note with some orders verification maybe required before dispatch). Personalised items cannot be shipped via FedEx/DPD on a next day delivery as production times for personalised products vary. Delivery times for this service is generally made between 9am to 5pm Monday to Friday. If you contact us on the day of delivery sometimes we can request a more accurate delivery time.

Returns and exchanges

If for whatever reason your order no longer meets your requirements you may return the item(s) upon receipt for a refund for the product only. This is subject to the item returned to us in it's original condition. Returns need to be made within fourteen days of your order date, and the customer will be responsible for return portage fees. We do recommend that you obtain a proof of postage should anything happen to your order during transit back to us. We are not held responsible for damaged/lost items. If the item is being returned to us through an error on our part we will refund the postage of up to the value of £5.00.

For item to be re-sent out to the customer a further charge will be required to cover the re-return postage fee. Alternatively we can arrange the item to be refunded if it is non-personalised.

Faulty items

If your order or item(s) appear to be faulty we advise you to contact us before returning to us/ Return postage will only be refunded for items agreed to be returned to by Simply Photo Frames (A1 Online Ltd) up to the postage value of £5.00.

Faulty items must be notified to us within 30 days of your order date. If the fault of the product is due to misuse/handling then refunds can not be given.

Damaged items

If your item is damaged in transit orders need to be notified to sales@simplyphotoframes.co.uk within 48hours of receipt. As long as the item in question is in stock a replacement will be dispatched, alternatively a replacement can be set up for when stock arrives or we can issue a full refund.

Out of stock / Partial shipments

If your product is out of stock we will inform you as soon as possible via email. If you have ordered more than one of various items we may send your order out in separate shipments. This is made at Simply Photo Frame's discretion after contacting the customer about the situation.

Personalised products

We do not offer any returns or refunds for personalised products as each one is bespoke to the customer's requirements. The wording and information given via the website are unable to be amended by Simply Photo Frames. We advise you to double check your personalised details before submitting your order to us. If you place an order via telephone an email confirming your personalisation will be sent to you to ensure no mistakes have been made. If a personalised item is received that an error is on our part (Simply Photo Frames) then a replacement will be issued.

Please note that to fit the wording on some products we/ our supplier may need to arrange the wording over several lines. Please avoid using special characters or accents as we unfortunately are unable to add these to the items.

Where next working day delivery is available for some personalised items the cut off order time is 1pm that day to receive the following working day.

Please note we do not

Recycling of electrical goods

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.